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Fresh Electrical Solar

Customer
Support Page

Welcome to the Fresh Electrical Solar customer support page.

This page contains data sheets, instruction manuals and videos to help you get the most of your new solar PV system.

If you need further assistance, please use the support form and give as much detail as possible when submitting your request. This helps us to prioritise customer requests and resolve your issue as quickly as possible.

Make a selection from the products below you need help with

Here you can find a range of information and videos to help learn more about your Fresh Electrical Solar products

Monitoring

Energy Tariffs

Battery Storage

Solar Battery Offers

EV Chargers

EV Charger

Inverters

Domestic Solar Panels

Solar Panels

2kW Solar Panel Offers

Solar Panel Monitoring

We install a variety of monitoring systems for our customers depending on their system and generation requirements.
Please choose from one of the monitoring manufacturers below.

We have provided as much information to our customers to help them get the most from their solar PV system.
If you are still have problems please use the form below to contact our support team. Please provide as much information as possible to help us resolve your issue quickly. We aim to respond to support messages within 1 working business day.

Fox ESS Monitoring

Fox ESS Monitoring

Fox ESS monitoring smartphone app setup

The video below takes you through the steps of setting up your Apple or Android smartphone for the Fox ESS monitoring app.

Fox ESS monitoring smartphone app setup

In order to setup your Fox ESS monitoring you need to browse either the Google Play Store or the Apple App Store depending on your smartphone and download the FoxCloud monitoring app.

Your installers will have setup your Fox monitoring during the installation and given you your username and password. Use this username and password to login into the Fox ESS app.

Still need some help?

If you’ve tried to resolve your issue and still need to get in touch with us please use the form below. 
We aim to respond to all our customer requests within 1 working day.

Please let us know any error codes or other information to help us resolve your problem.

GivEnergy Monitoring

GivEnergy Monitoring

GivEnergy monitoring smartphone app setup

The information below takes you through the steps of setting up your Apple or Android smartphone for the GivEnergy monitoring app.

GivEnergy monitoring smartphone app setup

In order to start the setup of your GivEnergy monitoring you need to browse either the Google Play Store or the Apple App Store depending on your smartphone and download the GivEnergy monitoring app.

You will need also need to create an account on the GivEnergy cloud website (www.givenergy.cloud) to login to the app.

Once you have downloaded the app and created an account on the GivEnergy cloud website the information below will help you understand the information shown in the monitoring app.

Understanding System mode on your end user view overview

GivEnergy Monitoring

In order to get to the system mode settings interface to manage how your batteries can charge or discharge during specified times. Please sign in at (www.givenergy.cloud) using your username and password. Then click into the system mode settings.  

Mode 1:

GivEnergy Monitoring

Mode 1 is a system setting where the system is trying to keep your grid import as close to zero as possible, when you’re generating solar energy it will use that energy to meet the power demand of your property and any excess solar generation will charge the batteries, If the demand in the property exceeds the solar generation the inverter will supplement this with discharging the batteries to help with the solar generation to meet the power demand and to keep importing from the grid to a bare minimum.

Mode 2:

GivEnergy Monitoring

Mode 2 In this mode setting your system will generate solar energy throughout the day. It will use this generation to charge the batteries which will be discharged between the times of 4PM – 7AM this means throughout the day your energy demand will be met by the grid, while your solar generation is charging your batteries and after 4PM your energy demand will be met by the batteries discharging the energy you have generated and stored throughout the day.

Mode 3:

GivEnergy Monitoring

Mode 3 in this setting you can set your own personalised timing to discharge your batteries. You can set two separate times for your batteries to discharge E.G 6AM – 8AM (battery discharge 1) as well as 5PM – 10PM (battery discharge 2) this can meet your peak demand in power usage. Then when it shows the discharge stop time it will stop discharging the battery and begin to charge from the solar generation within your property as shown within mode 2. The second time frame can meet your demand when you return home from work the batteries will begin to discharge again from the stored energy from the solar generation throughout the day.

Mode 4:

GivEnergy Monitoring

Mode 4 in this setting you can set your own personalized timing for your batteries to discharge but what separates this function compared to mode 3 is this will discharge your batteries at full power to meet your demand and also export any remaining power back to the grid. If you’re on a variable tariff where the electricity supplier will pay you for exporting your excess power back to the grid. This mode setting has the ability to have to separate discharge timings like mode 3, this in turn gives you the possibility to discharge your batteries at ’peak times’ where you will get the most benefit from this function meeting your demand and exporting power back to the grid when the price is at the highest point.

Battery & smart charge:

GivEnergy Monitoring

Battery smart charge on your system mode this runs parallel to your other system modes, as the other modes are for discharging your battery this mode setting is for the charging. So this mode can be set within a timeframe and a battery percentage field. E.G. 1AM – 5AM so you can set the time you wish for your battery to be charged during these ’off peak’ and you can set percentage you wish it to charge E.G 60% then you can use this energy to meet your morning demand, then once your solar begins to generate you can charge the batteries throughout the day ready to meet your evening demand.

Still need some help?

If you’ve tried to resolve your issue and still need some help you can contact GivEnergy support directly on 01377 252874.
Alternatively you can contact us using the form below. 
We aim to respond to all our customer requests within 1 working day.

Please let us know any error codes or other information to help us resolve your problem.

OWL Monitoring

OWL Intuition

OWL monitoring smartphone app setup

The information below takes you through the steps of setting up your Apple or Android smartphone for the OWL monitoring app.

OWL monitoring smartphone app setup

To setup your OWL monitoring smartphone app you will need to visit either the Apple app store or Google Pay store. Search for OWL Intuition and download the app. In order to start using the app you will need to create a user account on the OWL Intuition website.

To create an account on the OWL Intuition website go to (www.owlintuition.com) and create a user account. You will need this information to login to the app. Follow the instructions to connect your OWL Intuition app to your PV Solar array.

You can download the user manual here

Still need some help?

If you’ve tried to resolve your issue and still need to get in touch with us please use the form below. 
We aim to respond to all our customer requests within 1 working day.

Please let us know any error codes or other information to help us resolve your problem.

Battery Storage

We install a variety of solar battery storage systems for our customers depending on their system design and generation requirements.
Please choose from one of the battery manufacturers below.

Fox ESS Solar Battery Storage

Fox ESS Monitoring

Fox ESS Solar Battery Storage

This section contains user manuals and data sheets for the range of Fox ESS battery storage products we install.

Fox ESS Solar Battery Storage

In this section you can find the user manuals and datasheets for the Fox ESS batteries.

If you require additional information or are having problems with your solar battery please use the form below giving any specific error codes.

Still need some help?

If you’ve tried to resolve your issue and still need to get in touch with us please use the form below. 
We aim to respond to all our customer requests within 1 working day.

Please let us know any error codes or other information to help us resolve your problem.