Consumer Protection

Accredited Member

Trust, Confidence & Peace of Mind

When buying home energy

Consumer Protection, Made Simple

If you’re looking to buy products which can help you generate, save or store energy for your home then you should always use a HIES member.

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. The HIES promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

HIES member

Why it’s important to use a HIES member

When you have used a HIES member, during their period of membership, and hold a contract with the member for your domestic property, you receive the following benefits.

HIES Accredited Member

Vetted & accredited installers

All members have successfully passed our strict accreditation process and are continuously monitored.

Proud to be a HIES member

Deposit & stage payment protection insurance

This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.


HIES consumer protection

Alternative dispute resolution

Our expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.

HIES Member

Consumer advice line

We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.

Approved HIES member

Insurance Backed Guarantee (IBG)

An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee. You will receive an IBG once the member has notified us of a completion date.

HIES protection

Access to an Ombudsman

Consumers using a member will have free access to an Ombudsman should HIES be unable to resolve your complaint.

HIES George Clarke

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