Trust, Confidence & Peace of Mind
When buying home energy
Consumer Protection, Made Simple
If you’re looking to buy products which can help you generate, save or store energy for your home then you should always use a HIES member.
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. The HIES promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Why it’s important to use a HIES member
When you have used a HIES member, during their period of membership, and hold a contract with the member for your domestic property, you receive the following benefits.
Vetted & accredited installers
All members have successfully passed our strict accreditation process and are continuously monitored.
Deposit & stage payment protection insurance
This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.
Alternative dispute resolution
Our expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.
Consumer advice line
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Insurance Backed Guarantee (IBG)
An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee. You will receive an IBG once the member has notified us of a completion date.
Access to an Ombudsman
Consumers using a member will have free access to an Ombudsman should HIES be unable to resolve your complaint.
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